Give Workers and Clients the Community Expertise They Deserve

Right this moment’s CEOs have three prime priorities for his or her CIOs: enhance the client expertise, strengthen IT and enterprise collaboration, and enhance the worker expertise, in line with the Foundry 2023 State of the CIO.

There’s definitely room for enchancment: 80% of respondents to a Juniper Networks survey mentioned poor community connectivity interrupts their work, on common, two to 3 instances per day.

The connectivity concern has a number of prices, together with lowered productiveness and elevated worker frustration. Moreover, community disruption can impression buyer interactions — threatening revenues and aggressive benefit.

Time to get proactive

To cut back connectivity issues, community providers should ship excessive availability and efficiency whereas additionally supplying agility for versatile demand. That may be difficult contemplating that IT groups in the present day are sometimes overstretched with the administration of numerous gadgets and functions traversing the community, in addition to making certain safety amid in the present day’s complicated cyber-threat panorama.

Synthetic intelligence (AI) applied sciences — reminiscent of machine studying (ML) and pure language processing (NLP) — are easing these duties, whereas additionally delivering community velocity, higher operational efficiencies, and different advantages. For instance, NLP has been a major power behind digital community assistants, which may mix knowledge inputs and syntax reminiscent of root causes to predictively determine community points and supply actionable insights for remediation.

The AI-driven community prioritizes and routes visitors. For instance, these capabilities can assist guarantee the correct apps are instantly obtainable to the correct customers and that video calls don’t lag or drop. As well as, AI expertise proactively watches for any community degradation to keep away from points which will trigger enterprise disruption – and worker or buyer frustration.

Wi-Fi will get an AI-driven community enhance

A big restaurant chain was encountering some community degradation points that made it tough to maintain tempo with enterprise development. The corporate wished to enhance the consumer expertise – together with the availability of strong Wi-Fi connectivity each inside and outdoors their shops.

They selected to deploy Juniper’s Mist AI resolution, which mixes AI, ML, and knowledge science methods to optimize consumer experiences. Making it doubly difficult, they launched it right into a retailer at one of many busiest instances of the 12 months: Thanksgiving. Inside three days of deployment, the system was working flawlessly, mentioned their principal community architect.

That preliminary mission shortly rolled right into a five-store pilot, which ran simply as easily because the preliminary launch.

“I’ve by no means seen something prefer it,” mentioned the community architect. “As a community engineer, you solely ever hear about issues. Nobody ever tells you: ‘Hey, the Wi-Fi is working nice.’” With the Juniper Mist AI deployment, he mentioned retailer operators and finish customers referred to as the community crew to say, “thanks for investing within the community.”

“With Juniper’s AI and superior API capabilities, we’ve been in a position to leverage automations and integrations which have considerably lowered our Wi-Fi-related incidents,” he added. “Mist AI will get us out of the repetitive, day-to-day troubleshooting duties and permits our enterprise to focus extra sources on strategic initiatives and serving our clients.”

Rework your community with AI. Study extra about Juniper Mist AI right here.